Partner Support

Location: Central Bristol

Salary: 20k - 28k

5 days per week. Full or Part-time (pro-rated salary) considered

Apply with covering letter and CV to jobs@learnsci.co.uk

Learning Science works in partnership with universities and colleges around the world. Our customer base is expanding rapidly in the UK and internationally. We work closely with academic teaching teams to successfully create, introduce and embed learning technology solutions into their programmes.

We’re looking for someone to play a leading role in customer support and the administration of our online learning platform. This is a new post which requires someone who is self-motivated, proactive and keen to join a dynamic team with a can-do attitude.

Candidates must have a proven track record in managing relationships with customers and partners, excellent communication and IT skills, very strong attention to detail, and the ability to prioritise a varied workload.

Roles and responsibilities include

  • Acting as a point of contact for customer support, mainly by email, web conferencing and telephone.

  • Managing our web-based customer support helpdesk.

  • Creating guides and tutorials for our support helpdesk.

  • Managing learning resources and user accounts on our web-based learning platform (Moodle).

  • Coordinating, monitoring and tracking the progress of each partnership.

  • Ensuring that partner records are accurate and complete.

  • Assisting the business development team in running customer evaluation trials.

  • Analysing user data and creating activity reports.

  • Liaising with team members to ensure that customer issues are addressed promptly.

  • Working collaboratively with our products and services team as part of our continuous improvement strategy.

  • Contributing to the ongoing, regular partner communication plan.

  • Assisting in the organisation of partner meetings and events.

  • Contributing to the continuous improvement and development of systems, procedures and processes.

  • Ad hoc activities related to the day to day operations of the company.

Role requirements

Essential

  • Experience in customer support roles

  • Highly competent using IT systems to organise resources and manage work

  • Excellent written and spoken communication skills

  • Ability to work on multiple projects at the same time and to prioritise actions

  • A fast learner with an ability to identify issues and solve problems

  • Working well as part of a team

Desirable

  • Degree or professional qualification

  • An interest in science, technology and learning

  • Previous experience working in an education environment

About Learning Science

Two words describe the team at Learning Science: creative and collaborative. We use the latest web technologies to produce outstanding interactive e-learning materials and the work we do benefits thousands of students all over the world.

We love taking on challenges so we encourage freedom to explore ideas, choice in the approaches we adopt, diversity in roles and responsibilities and most importantly, opportunities to learn, contribute and develop skills.

Our offices are on Park Street in the heart of Bristol, close to the shops, cafes, parks and waterfront. We think it makes sense to embrace flexible working and we like to keep things friendly and relaxed as we go about looking after our fantastic partners and developing innovative products and services.

The company was established in 2007 and although we can’t claim to know everything about learning technologies and STEM education, we’ve been working intensively in this area for a long time. You don’t need a PhD in astrophysics to work here but having an interest in education, science and technology would be great.